Complaints

This page details how we can help with the complaints process at the University. For any complaints regarding the Students' Union, please click here (unfortunately we cannot assist with these due to being a part of the Union).

 

Unfortunately, there might be occasions when you are not satisfied with an aspect of the University.

If you are feeling dissatisfied, unfairly treated or if the University has failed to deliver the appropriate standard in some way, please let us know.

We are here to advise you on your situation. If you have exhausted all internal avenues of making your complaint known to: departmental staff, personal tutor, representatives of your school and as a last resort, the Dean of the School then we will be able to help you.

You can book an appointment with us by email or calling 01509 635072.

For more information on the University's complaint procedure click here 

We will listen to your concerns and advise you on the next course of action. It could include writing a formal complaint but we will be able to support you with this and the gathering of evidence to make your complaint.

Please note:

  • Complaints regarding coursework or exam marks should be lodged as an academic appeal. Click here for more information on Academic Appeals.
  • For complaints relating to the Students’ Union, more information can be found on the Code of Practice for the Loughborough Students’ Union here.