LSU Advice provide independent, confidential and non-judgemental advice for students in conflict with the University/college, or facing difficulties with their studies.
Due to our high caseload at the moment, we are not able to offer face to face or phone advice without prior appointment.
If you require advice from us, please email email@example.com with as much detail as possible, your name and b number and we will be happy to help as soon as we can.
We can help you to understand University policies and regulations, to know your rights, to draft any emails or letters required, and where necessary attending meetings with you.
We are open Monday-Friday 10-12pm and 1-4pm both in and out of University terms, with the exception of public holidays and occasional training days. We are based upstairs in the Students’ Union opposite the Council Chamber.
If you feel you need to speak to someone in person or on the phone then please request an appointment with us and we will do our best to accommodate. To do so, please email us with an overview of your enquiry, any documents that are relevant and also your availability. Appointments will normally last no longer than 30 minutes. If you believe that you will require more time than this, please let us know.
We provide advice in good faith, based on the information available to us. As such students are advised that when contacting us, that they include/attach all relevant information. Students are responsible for their own decisions based on the advice provided.
If you are contacting us, please can you provide us with the following information:
- Your name and Student ID
- Name of your course
- Year and mode of study
- Email address
Please note that by contacting us for advice we will open a confidential case file for you and record your personal information, details of your enquiry and any advice given. Information such as your course, reason for complaint and so on may be used for statistical purposes only and will not identify you when compiling reports. Your details will be recorded and stored securely, usually for the duration of your studies plus one year. If you do not agree that the details of your case can be recorded and stored by us, please let us know. Unless in an emergency situation, personal information will not be shared with anyone outside of the service unless we have your authority; this includes the University.
If at any point, you are not happy with the service you are receiving from your advisor, you are entitled to make an appointment to see the Head of Advice & Academic Representation to discuss your concerns.
LSU Advice reserves the right to withdraw partial or all services in instances where a student's actions are deemed as inappropriate or threatening in nature.
We welcome feedback at any stage of advising you, if you’d like to let us know what we’ve done well or what we could be doing better, please use our anonymous form here: https://www.lsu.co.uk/onyourside/advice/feedback/